{"id":475,"date":"2012-11-14T12:08:54","date_gmt":"2012-11-14T17:08:54","guid":{"rendered":"http:\/\/www.bhargavs.com\/?p=475"},"modified":"2012-11-14T12:08:54","modified_gmt":"2012-11-14T17:08:54","slug":"outlook-must-be-online-or-connected","status":"publish","type":"post","link":"https:\/\/bhargavs.com\/index.php\/2012\/11\/14\/outlook-must-be-online-or-connected\/","title":{"rendered":"Outlook must be online or connected\u2026"},"content":{"rendered":"<p>Testing Exchange 2013 means careful planning of what you are going to test in lab, what you need to test al given scenarios and what is required. One of my golden rule is to test multiple versions of clients against given server. So in my recent configuration testing, I created a very simple lab. It has a domain controller, two Exchange 2013 servers, a load balancer and two client machines. All testing I am performing is on intranet and no internet simulation or remote client scenarios are going to be tested. One of my client machine is running Windows 7 and Outlook 2010. The other client runs Windows 8 and Outlook 2013.<\/p>\n<p>After I completed setup of my first Exchange 2013 server and load balacer, I decided to test the clients before diving into setting up second server and DAG.<\/p>\n<p>First test was on Outlook 2010 client. I fired up the Outlook client and proceeded to usual profile configuration wizard at first launch. The wizard found settings and proceeded to last step of logging on to the server. To my surprise, it took longer than usual. Everything was configured correctly so I decided to wait. It took about 40 seconds before Outlook choked on an error: \u201cthe connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.\u201d<\/p>\n<p><a href=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image.png\"><img loading=\"lazy\" decoding=\"async\" title=\"image\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"image\" src=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image_thumb.png\" width=\"244\" height=\"84\"><\/a><\/p>\n<p>Clicking ok took me to next and somewhat familiar screen of profile setup, showing Exchange server and mailbox information. Not surprisingly, for exchange server, it shows <a href=\"mailto:guid@smtpdomain\">guid@smtpdomain<\/a> of user mailbox. This is new to Exchange 2013. Exchange 2013 creates a connection point comprised of mailbox GUID @ primary smtp address in effort to nearly eliminate the familiar \u201cYour administrator has made a change to your mailbox. Please restart.\u201d message. Refer to \u201cExchange 2013 Architecture section of this TechNet article (<a title=\"http:\/\/technet.microsoft.com\/en-us\/library\/jj150540(v=exchg.150).aspx\" href=\"http:\/\/technet.microsoft.com\/en-us\/library\/jj150540(v=exchg.150).aspx\">http:\/\/technet.microsoft.com\/en-us\/library\/jj150540(v=exchg.150).aspx<\/a>) for more details.<\/p>\n<p><a href=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image1.png\"><img loading=\"lazy\" decoding=\"async\" title=\"image\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"image\" src=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image_thumb1.png\" width=\"244\" height=\"238\"><\/a><\/p>\n<p>Now I have to figure out how to make this work since Outlook 2007 and above is supported client versions for Exchange 2013.<\/p>\n<p>Since I had second client machine with Outlook 2013 handy, I proceeded to first test the differences between the clients and see if that made any difference in the initial experience. If I were to tell you that it just worked without the error I was getting in Outlook 2010, will you be surprised? <img decoding=\"async\" class=\"wlEmoticon wlEmoticon-smile\" style=\"border-top-style: none; border-left-style: none; border-bottom-style: none; border-right-style: none\" alt=\"Smile\" src=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/wlEmoticon-smile.png\"><\/p>\n<p><a href=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image2.png\"><img loading=\"lazy\" decoding=\"async\" title=\"image\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"image\" src=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/image_thumb2.png\" width=\"244\" height=\"174\"><\/a><\/p>\n<p>At this point, it was clear that the issue wasn\u2019t my server or load balancer configuration. The issue was certainly local to Outlook 2010. So on to trustee Bing.com\u2026 and what did I find? Outlook 2010 update released on April 2012. While Microsoft knowledge base article <a href=\"http:\/\/support.microsoft.com\/kb\/2596959\">KB2596959<\/a> referenced in the update doesn\u2019t exactly map to the issue I was having, it caught my attention as it mentioned <a href=\"mailto:GUID@DOMAIN.COM\">GUID@DOMAIN.COM<\/a>.<\/p>\n<p>I immediately downloaded the update and applied it to Outlook 2010 client.<\/p>\n<p>Now, will you be surprised if I tell you that Outlook 2010 had no problem setting up profile correctly after I applied this update? <img decoding=\"async\" class=\"wlEmoticon wlEmoticon-winkingsmile\" style=\"border-top-style: none; border-left-style: none; border-bottom-style: none; border-right-style: none\" alt=\"Winking smile\" src=\"https:\/\/bhargavs.com\/wp-content\/uploads\/2012\/11\/wlEmoticon-winkingsmile.png\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Testing Exchange 2013 means careful planning of what you are going to test in lab, what you need to test al given scenarios and what is required. One of my [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pgc_sgb_lightbox_settings":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[53,40,18],"tags":[123,200],"class_list":["post-475","post","type-post","status-publish","format-standard","hentry","category-exchange-2013","category-exchange-server","category-outlook","tag-exchange-2013","tag-outlook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outlook must be online or connected\u2026 - Bhargav&#039;s IT Playground<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhargavs.com\/index.php\/2012\/11\/14\/outlook-must-be-online-or-connected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outlook must be online or connected\u2026 - Bhargav&#039;s IT Playground\" \/>\n<meta property=\"og:description\" content=\"Testing Exchange 2013 means careful planning of what you are going to test in lab, what you need to test al given scenarios and what is required. 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On his Mac, built-in Mail client would not connect to Exchange through KEMP LoadMaster. The load balancer was configured to user Layer 7 load balancing. The Exchange environment was mixed Exchange 2013\u2026","rel":"","context":"In &quot;Exchange 2016&quot;","block_context":{"text":"Exchange 2016","link":"https:\/\/bhargavs.com\/index.php\/category\/microsoft\/exchange-server\/exchange-2016\/"},"img":{"alt_text":"image","src":"https:\/\/i0.wp.com\/bhargavs.com\/wp-content\/uploads\/2015\/11\/image_thumb.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1625,"url":"https:\/\/bhargavs.com\/index.php\/2009\/05\/20\/benefits-outlook-2007-exchange-2007\/","url_meta":{"origin":475,"position":1},"title":"Benefits of using Outlook 2007 with Exchange 2007","author":"Bhargav","date":"May 20, 2009","format":false,"excerpt":"I get asked many times why should one switch to Outlook 2007 from Outlook 2003 when using it with Exchange 2007 platform. I understand the reason as besides the obvious \u201cit\u2019s the latest and greatest\u201d it\u2019s not enough reason for an Enterprise environment to upgrade. Considering effort involved in upgrade,\u2026","rel":"","context":"In &quot;Exchange Server&quot;","block_context":{"text":"Exchange Server","link":"https:\/\/bhargavs.com\/index.php\/category\/microsoft\/exchange-server\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1120,"url":"https:\/\/bhargavs.com\/index.php\/2015\/11\/05\/mac-mail-not-connecting-to-exchange-server-part-2\/","url_meta":{"origin":475,"position":2},"title":"Mac Mail not connecting to Exchange Server &#8211; Part 2","author":"Bhargav","date":"November 5, 2015","format":false,"excerpt":"In Part 1 of this article, we discussed symptoms of Mac Mail unable to connect to Exchange 2016 servers through KEMP LoadMaster load balancers. We also discussed troubleshooting steps that addressed the issue of ExRCA.com unable to pass EWS tests, however, we stopped there since Mac Mail failed to connect\u2026","rel":"","context":"In &quot;Exchange 2016&quot;","block_context":{"text":"Exchange 2016","link":"https:\/\/bhargavs.com\/index.php\/category\/microsoft\/exchange-server\/exchange-2016\/"},"img":{"alt_text":"image","src":"https:\/\/i0.wp.com\/bhargavs.com\/wp-content\/uploads\/2015\/11\/image_thumb3.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1623,"url":"https:\/\/bhargavs.com\/index.php\/2009\/01\/27\/exchange-2007-rpc-client-throttling\/","url_meta":{"origin":475,"position":3},"title":"Back-Off now, will ya?!","author":"Bhargav","date":"January 27, 2009","format":false,"excerpt":"It is well known that an Outlook client sending too many RPC connections per second could result in overall Exchange server performance degradation. It could be a desktop search engine, e-mail archiving products, custom apps written to manipulate exchange mailbox data\u2026 the list goes on. In the past, the solution\u2026","rel":"","context":"In &quot;Exchange 2007&quot;","block_context":{"text":"Exchange 2007","link":"https:\/\/bhargavs.com\/index.php\/category\/microsoft\/exchange-server\/exchange-2007\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1154,"url":"https:\/\/bhargavs.com\/index.php\/2015\/11\/18\/configuring-rich-attachment-preview-in-exchange-2016\/","url_meta":{"origin":475,"position":4},"title":"Configuring rich attachment preview in Exchange 2016","author":"Bhargav","date":"November 18, 2015","format":false,"excerpt":"Rich attachment preview isn\u2019t new to Exchange 2016. Exchange 2013 offered ability to preview Office attachments in browser window when using Outlook Web App. If you didn\u2019t configure Office Web App server integration for Exchange 2013, check out this TechNet article. For Exchange 2016, a couple of things have changed.\u2026","rel":"","context":"In &quot;Exchange 2016&quot;","block_context":{"text":"Exchange 2016","link":"https:\/\/bhargavs.com\/index.php\/category\/microsoft\/exchange-server\/exchange-2016\/"},"img":{"alt_text":"image","src":"https:\/\/i0.wp.com\/bhargavs.com\/wp-content\/uploads\/2015\/11\/image_thumb9.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1649,"url":"https:\/\/bhargavs.com\/index.php\/2010\/05\/19\/script-to-configure-static-ports-on-exchange-server-2010\/","url_meta":{"origin":475,"position":5},"title":"Script to configure static ports on Exchange Server 2010","author":"Bhargav","date":"May 19, 2010","format":false,"excerpt":"This post is depricated. 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